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Cancellation policy & cancellation form

Consumers are entitled to a right of revocation according to the following provision, whereby a consumer is any natural person who concludes a legal transaction for purposes that can predominantly be attributed neither to his commercial nor his independent professional activity:

A. Cancellation policy

Right of revovation

You have the right to revoke this contract within fourteen days without giving reasons.

In the case of contracts for the delivery of goods, the revocation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, took or has taken possession of the last goods.

In the case of contracts for the delivery of data not contained on a physical data carrier, which are produced and made available in digital form (digital content), the revocation period is fourteen days from the day of conclusion of the contract.

In order to exercise your right of revocation, you must inform us (Wiresoft Portal Ltd., Unit GA-00-SZ-L1-RT-201, Level 1 Gate Avenue - South Zone, Dubai International Financial Centre, UAE, Tel.: +971 (0)800 03110019, E-Mail:[email protected]) by means of a clear statement (e.g. a letter, e-mail or fax sent by post) of your decision to revoke this Agreement. You may use the attached model revocation form for this purpose, but this is not mandatory.

In order to comply with the revocation period, it is sufficient to send the notification of the exercise of the right of revocation before the end of the revocation period.

Consequences of revocation

If you revoke this Agreement, we shall reimburse you for all payments we have received from you, including delivery charges (other than any additional charges arising from your choosing a different method of delivery to the cheapest standard delivery offered by us), immediately and no later than fourteen days from the date on which we receive notice of your revocation of this Agreement. For this refund, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no event will you be charged for this refund.

In the case of contracts for the supply of goods, we may refuse repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is earlier.

You must return or hand over the goods to us without delay and in any event no later than fourteen days from the date on which you notify us of the cancellation of this contract. This period shall be deemed to have been observed if you dispatch the goods before the expiry of the fourteen-day period.

You shall bear the direct costs of returning the goods.

You shall only be liable for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for testing their condition, properties and functionality.

Exclusion or premature expiration of the right of withdrawal

The right of withdrawal expires prematurely in the case of contracts for the delivery of audio or video recordings or computer software in a sealed package if the seal has been removed after delivery.

The right of revocation expires prematurely in the case of contracts for the delivery of digital content if we have commenced with the execution of the contract after you have expressly agreed that we will commence with the execution of the contract before the expiry of the revocation period and you have confirmed to us that you are aware that you will lose your right of revocation by giving your consent when the execution of the contract commences.

General information on the return of goods

1) Please avoid damage and contamination of the goods. Please return the goods to us in original packaging with all accessories and with all packaging components. If necessary, use a protective outer packaging. If you no longer have the original packaging, please use suitable packaging to ensure adequate protection against transport damage.
2) Please do not return the goods to us freight collect.
3) Please note that the aforementioned numbers 1-2 are not a prerequisite for the effective exercise of the right of withdrawal.